Critical Shifts:
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Massive $300M portfolio onboarding: Westlake Portfolio Management (WPM) has successfully taken over the servicing of a $300 million auto loan portfolio for a major institutional asset owner, marking a major milestone in its institutional growth.
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Full-lifecycle asset management: WPM is managing the complete operational lifecycle of the portfolio, covering everything from front-end customer service and title administration to late-stage collections, repossessions, remarketing, and charge-offs.
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Omnichannel, digital-first approach: To maximize portfolio performance and keep loans current, WPM is leveraging a mix of digital self-service options alongside traditional phone, email, and chat support to speed up transition stabilization.
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Westlake Portfolio Management (WPM), a primary and backup servicer specializing in auto and specialty consumer assets, announced today the successful onboarding and servicing of a $300 million portfolio of auto loans on behalf of a leading institutional asset owner.
This transition represents a significant milestone in WPM’s continued growth as a trusted servicing provider for financial institutions seeking rapid portfolio onboarding, enhanced collections operations, and measurable performance improvements. In this transition, WPM will be handling customer service calls, title administration, monthly collections, repossession and remarketing of assets and the inevitable charge-off accounts. In order to best service the entire portfolio, WPM offers consumers many self-service and digital-friendly options to keep their loan paid current as well as customer service agents available via phone, email and chat.
“We are proud to execute a seamless transfer of servicing at this scale,” said Todd Laruffa, VP, Westlake Portfolio Management. “Our team executed an accelerated boarding process and initiated customer engagement immediately. WPM’s platform is built for both speed and precision – allowing us to stabilize portfolios quickly and drive performance from day one.”
