| Memphis Named Best City for Repairs |
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AutoMD.com, a free online auto repair resource, today released its Advocacy for Repair Shop Fairness Report, an analysis of how the top-50 most populated U.S. cities stack up when it comes to providing consumers with fair auto repair cost estimates. In the report, Memphis ranked as the best city for fairness and consistency of prices quoted in auto repair, while Chicago ranked as the worst. For the report, AutoMD.com mystery shoppers conducted a fairness check of over 600 shops in the top-50 DMAs* (including a range of dealers, independent shops, and franchises like Pep Boys) by requesting quotes on a typical auto repair job: a front brake replacement job for a Ford Focus. To measure pricing integrity, the mystery shoppers called back two weeks later with an industry standard price estimate. The best and worst list was then calculated based on each city's rankings for three critical factors, weighted equally: Repair Affordability: The average cost-per-job for that city based on prices quoted by repair shops "If you are one of the 88 percent of car owners who feel that they are not getting a fair shake at the repair shop ... this report shows that you are probably right," said AutoMD.com President Shane Evangelist. "Repair shop quotes in more than half of the cities for the same job had a variance from lowest to highest of over 150 percent - with over two-thirds of the shops overall changing their price quote when presented with an industry standard price."
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